Vaporetto Venice FAQ: All answers at a glance

Yes, Visa, Mastercard, American Express and PayPal are accepted when booking online via GetYourGuide. You can also pay by credit card or cash at the ACTV machines on site.

Yes, vaporetto tickets are available from ACTV ticket machines and at manned Venezia Unica sales points (Piazzale Roma, Ferrovia, Rialto, San Zaccaria, Lido). The price is identical to the online price. The advantage of online booking: you already have the voucher in your pocket and only need to enter the code at the ticket machine.

This depends on the provider you have booked through and the ticket option you have chosen. Check the cancellation conditions during the booking process. Once tickets have been validated, they cannot be canceled.

Venezia Unica is the official ticket platform of the city of Venice, operated by Vela S.p.A. (a subsidiary of AVM/ACTV). Vaporetto tickets, museum admissions, the Rolling Venice Card and the Venice entrance fee can be purchased via veneziaunica.it. The Venezia Unica Card is the physical ticket in credit card format that you receive at the ticket machine.

No. The regular Vaporetto pass is not personalized and is not linked to a specific person. This means that there is no replacement in the event of loss, as the ticket cannot be assigned to a person.

As the ticket is not personalized, there is no replacement if it is lost. You will have to buy a new ticket. Tip: Keep the ticket safe, preferably in a cover or in your wallet - not loose in your trouser pocket.

No. Each ticket is validated for each journey and the system registers the time stamps. If the same ticket is validated twice within a few seconds, the second validation will not work. Each person needs their own ticket.

Validity only begins when the voucher is first validated at a stop - not when you buy it, not when you print it out at the machine. So you can redeem the voucher days in advance and have the physical pass in your pocket without the clock ticking.

No. Alilaguna is a private operator (not ACTV) and operates the waterbus lines to Marco Polo Airport. ACTV tickets and passes are not valid on Alilaguna. The Alilaguna stops look similar to ACTV stations - look for the logo.

Both are ACTV watercraft, just in different sizes. The vaporetto is the larger boat (comparable to a public bus), the motoscafo is smaller and more maneuverable. Both types are used on some routes. For you as a passenger, it makes no difference - the same ticket is valid for both.

Basically no. Bicycles are not permitted on the regular vaporetto lines. Exception: The car ferry line 17 (Tronchetto → Lido San Nicolò) transports bicycles. Folded bicycles are sometimes tolerated, but there is no guarantee.

No. ACTV does not offer an official family ticket. Children under the age of 6 travel free of charge. A regular ticket must be purchased for children aged 6 and over. The only discount available for tourists is the Rolling Venice Card for 6-29 year olds.

No, there is no senior discount for tourists. Reduced fares for over 65s only apply to residents of the Veneto region with an ACTV Venezia Unica resident card.

Wheelchair users pay a reduced one-way ticket of €1.50 (75 min.). One accompanying person travels free of charge. Not all stops are barrier-free - the major hubs such as Piazzale Roma, Ferrovia, Rialto and San Marco are generally wheelchair-accessible.

Yes, the entrance fee (€5) is completely independent of the vaporetto ticket. It applies to day visitors who are not staying overnight in the old town and is charged on certain days in the high season. You must register online in advance (cda.ve.it) and download a QR code. Hotel guests in the old town are exempt.

Since 2024, you have been able to make contactless payments directly by credit card (Visa, Mastercard) or smartphone at ACTV readers - without having to buy a ticket first. The „Best Fare“ system automatically calculates the cheapest fare. The disadvantage: you won't know the final price until 1-2 days later and you can't plan ahead.

Yes, dogs must wear a muzzle and be kept on a leash. Small pets in a transport box are also permitted. There is no additional charge.

ACTV does not publish timetables to the minute. The best source for real-time departure times is the official app „AVM Venezia“ (free, iOS and Android). Google Maps also shows ACTV connections with real-time data. There are also digital display boards at the larger stops.